1. Overview
This policy explains how refunds and cancellations work for purchases associated with Xpert Developerz. Your statutory consumer rights are not limited by this policy. The terms shown at the time of purchase and the payment provider’s applicable buyer policies also apply.
2. SaaS subscriptions purchased through Paddle
For software subscriptions sold through Paddle, Paddle acts as merchant of record and administers payments and eligible refunds under its applicable terms and policies. Refunds are assessed according to the circumstances, applicable law, and the checkout terms; they are not automatically guaranteed solely because a subscription is cancelled. To request help, contact us with your order reference or use the support channel provided in your Paddle receipt.
3. How to cancel a subscription
Cancel through the product account, subscription management link, or billing portal where available. If you cannot access these controls, contact us through our contact page with the email address used at checkout. Cancellation normally prevents the next renewal; access may continue through the current paid period as described at checkout. Please cancel before your renewal date to avoid a further charge.
4. Requesting a refund
To request a refund, contact info@xpertdeveloperz.com or our contact form. Include the product name, purchase date, order or transaction reference, account email, and a brief explanation. Do not include card numbers or other sensitive payment information. We will review your request and, where Paddle processed the transaction, coordinate with Paddle as appropriate.
5. Incorrect charges or technical problems
If you believe you were charged incorrectly, charged after a valid cancellation, or cannot access a purchased service, contact us promptly so we can investigate. We will work to resolve access or billing problems and provide remedies required by applicable law.
6. Website development and consulting services
Custom development, maintenance, consulting, and other separately quoted services are governed by the signed proposal, invoice, or service agreement for that engagement, including any deposit, milestone, cancellation, and refund provisions. This SaaS refund policy does not override those separately agreed terms.
7. Processing and timing
Where a refund is approved, it is normally returned through the original payment method by the relevant payment provider. The time it takes to appear depends on the payment method, bank, and provider. We cannot guarantee a specific settlement date.
8. Contact and policy updates
Questions about cancellations or refunds can be sent through our contact page. We may update this policy prospectively; any mandatory consumer protections and terms applicable to an earlier purchase remain effective.